Xplor Wiki:Universal Code of Conduct

Why we have a Universal Code of Conduct

We believe in empowering the Xplor community to actively participate in Xplor Wiki projects and spaces, to achive Xplor’s mission is to provide the education and resources necessary for the development of engaging customer communications. We believe our communities of contributors should be as diverse, inclusive, and accessible as possible. We want these communities to be positive, safe, and healthy environments for anyone who joins (and wants to join) them. We are committed to ensuring that it remains so by embracing this Code of Conduct and revisiting for updates as needed. Also, we wish to protect our projects against those who damage or distort the content.

In line with the Xplor mission, all who participate in Xplor Wiki projects and spaces will:

• Help create a world in which everyone can freely share in the sum of all knowledge
• Be part of a global community that will avoid bias and prejudice, and
• Strive towards accuracy and verifiability in all its work

This Universal Code of Conduct (UCoC) defines a minimum set of guidelines of expected and unacceptable behaviour. It applies to everyone who interacts and contributes to online and offline Xplor Wiki projects and spaces. This includes new and experienced contributors, functionaries within the projects, event organizers and participants, employees and board members of affiliates, and employees and board members of Xplor International. It applies to all Xplor Wiki projects, technical spaces, in-person and virtual events, as well as the following instances:

• Private, public and semi-public interactions
• Discussions of disagreement and expression of solidarity across community members
• Issues of technical development
• Aspects of content contribution
• Cases of representing affiliates/communities with external partners

1 – Introduction

The Universal Code of Conduct provides a baseline of behavior for collaboration on Xplor Wiki projects worldwide. Communities may add to this to develop policies that take account of local and cultural context while maintaining the criteria listed here as a minimum standard.

The Universal Code of Conduct applies equally to all Users without any exceptions. Actions that contradict the Universal Code of Conduct can result in sanctions. These may be imposed by designated functionaries (as appropriate in their local context) and/or by Xplor International as the legal owner of the platforms.

2 – Expected behaviour

Every User, whether a new or experienced editor, a community functionary, an affiliate, an Xplor International board member, or an employee, is responsible for their own behavior.

In all Xplor Wiki projects, spaces, and events, the behavior will be founded on respect, civility, collegiality, solidarity, and good citizenship. This applies to all contributors and participants in their interaction with all contributors and participants, without expectations based on age, mental or physical disabilities, physical appearance, national, religious, ethnic and cultural background, caste, social class, language fluency, sexual orientation, gender identity, sex or career field. Nor will we make exceptions based on standing, skills, or accomplishments in the Xplor Wiki projects or movement.

2.1 – Mutual respect

We expect all Users to show respect for others. In communicating with people, whether online or offline, in Xplor environments, we will treat each other with mutual respect.

This includes but is not limited to:

• Practice empathy. Listen and try to understand what Users of different backgrounds want to tell you. Be ready to challenge and adapt your own understanding, expectations, and behavior as a User.
• Assume good faith, and engage in constructive edits; your contributions should improve the quality of the project or work. Provide and receive feedback kindly and in good faith. Criticism should be delivered in a sensitive and constructive manner. All Users should assume that others are here to collaboratively improve the projects, but this should not be used to justify statements with a harmful impact.
• Respect the way that contributors name and describe themselves. People may use specific terms to describe themselves. Use these terms when communicating with or about these people, where linguistically or technically feasible, as a sign of respect. Examples include:
  • Ethnic groups may use a specific name to describe themselves rather than the name historically used by others;
  • People may have names that use letters, sounds, or words from their language which may be unfamiliar to you;
  • People who identify with a certain sexual orientation or gender identity using distinct names or pronouns;
  • People having a particular physical or mental disability may use particular terms to describe themselves
• During in-person meetings, we will welcome everyone and be mindful and respectful of each others’ preferences, boundaries, sensibilities, traditions, and requirements.

2.2 – Civility, collegiality, mutual support, and good citizenship

We strive towards the following behaviors:

• Civility is politeness in behavior and speech amongst people, including strangers.
• Collegiality is the friendly support that people engaged in a common effort extend to each other.
• Mutual support and good citizenship means taking active responsibility for ensuring that the Xplor Wiki projects are productive, pleasant, and safe spaces and contribute to the Xplor mission.

This includes but is not limited to:

• Mentorship and coaching: Helping newcomers to find their way and acquire essential skills.
• Looking out for fellow contributors: Lend them a hand when they need support, and speak up for them when they are treated in a way that falls short of expected behavior as per the Universal Code of Conduct.
• Recognize and credit the work done by contributors: Thank them for their help and work. Appreciate their efforts and give credit where it is due.

3 – Unacceptable behaviour

The Universal Code of Conduct aims to help community members identify situations of bad behavior. The following behaviors are considered unacceptable within the Xplor Wiki site:

3.1 – Harassment

This includes any behavior intended primarily to intimidate, outrage, or upset a person or any behavior where this is the most likely main outcome. Behavior can be considered harassment if it is beyond what a reasonable person would be expected to tolerate in a global, intercultural environment. Harassment often takes the form of emotional abuse, especially towards people who are in a vulnerable position and may include contacting workplaces or friends and family members in an effort to intimidate or embarrass. In some cases, behavior that would not rise to the level of harassment in a single case can become harassment through repetition. Harassment includes but is not limited to:

• Insults: This includes name calling, using slurs or stereotypes, and any attacks based on personal characteristics. Insults may refer to perceived characteristics like intelligence, appearance, ethnicity, race, religion (or lack thereof), culture, caste, sexual orientation, gender, sex, disability, age, nationality, political affiliation, or other characteristics. In some cases, repeated mockery, sarcasm, or aggression constitute insults collectively, even if individual statements would not.
• Sexual harassment: Sexual attention or advances of any kind towards others where the person knows or reasonably should know that the attention is unwelcome or in situations where consent cannot be communicated.
• Threats: Explicitly or implicitly suggesting the possibility of physical violence, unfair embarrassment, unfair and unjustified reputational harm, or intimidation by suggesting gratuitous legal action to win an argument or force someone to behave the way you want.
• Encouraging harm to others: This includes encouraging someone else to commit self-harm or suicide as well as encouraging someone to conduct violent attacks on a third party.
• Disclosure of personal data (Doxing): sharing other contributors' private information, such as name, place of employment, physical or email address without their explicit consent either on the Xplor Wiki projects or elsewhere, or sharing information concerning their Xplor Wiki activity outside the projects.
• Hounding: following a person across the project(s) and repeatedly critiquing their work mainly with the intent to upset or discourage them. If problems are continuing after efforts to communicate and educate, communities may need to address them through established community processes.
• Trolling: Deliberately disrupting conversations or posting in bad-faith to intentionally provoke.

3.2 – Abuse of power, privilege, or influence

Abuse occurs when someone in a real or perceived position of power, privilege, or influence engages in disrespectful, cruel, and/or violent behavior toward other people. In Xplor environments, it may be verbal or psychological abuse and overlap with harassment.

• Abuse of office by functionaries, officials, and staff: use of authority, knowledge, or resources at the disposal of designated functionaries, as well as officials and staff of the Xplor International or Xplor International affiliates, to intimidate or threaten others.
• Abuse of seniority and connections: Using one's position and reputation to intimidate others. We expect people with significant experience and connections in the movement to behave with special care because hostile comments from them may carry an unintended backlash. People with community authority have the particular privilege of being viewed as reliable and should not abuse this to attack others who disagree with them.
• Psychological manipulation: Maliciously causing someone to doubt their own perceptions, senses, or understanding with the objective to win an argument or force someone to behave the way you want.

3.3 – Content vandalism and abuse of the projects

Deliberately introducing biased, false, inaccurate, or inappropriate content or hindering, impeding, or otherwise hampering content creation (and/or maintenance). This includes but is not limited to:

• The repeated arbitrary or unmotivated removal of any content without appropriate discussion or providing an explanation
• Systematically manipulating content to favor specific interpretations of facts or points of view (also by means of unfaithful or deliberately false rendering of sources and altering the correct way of composing editorial content)
• Hate speech in any form or discriminatory language aimed at vilifying, humiliating, or inciting hatred against individuals or groups on the basis of who they are or their personal beliefs