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Xplor Wiki Project

This Xplor Wiki Site sets to enhance Xplor's mission to provide the necessary education and resources for the customer communication industry professional. It will foster knowledge sharing, community-building, and professional development among industry members, advancing their careers and individuals and the overall success of industry organizations and our customers. The foundation of the Xplor Wiki site is built upon the previous Xplor community volunteers who contributed to the publishing of A Guide to the Electronic Document Body of Knowledge.

Industry Body of Knowledge

• Overview
• Documents vs customer communications
• History of the industry
• History of Xplor International
• Overview of industry components
• Glossary of Terms

Communication/Document Systems Development Lifecycle

• Requirements Gathering
• Business Analysis
• Technical Analysis
• Stakeholder Agreement
• Architecture
• Information Design
• (Project) Design
• Development
• Compliance and Accessibility
• Critical Communication Recovery
• Test and QA
• Launch (Production)
• Maintenance
• Modern Strategies and Methodologies

Communication/Document Production Workflow

• Data
• Document Objects
• Document Composition
• Print Streams
• Transformation
• Print Management
• Electronic Presentation
• Web and Mobile Delivery
• Archive
• Printing Technology
• Inserting
• Document Delivery Process
• Customer Communication Management
• Emerging Channels
• Bidirectional Communications
• Industry-Specific Focus

Career Development

• EDP Industry Certification Program
  • EDA
  • EDP
  • M-EDP
• Careers (People in the Industry)
  • Business Analysts
  • Application Developers
  • Communication Designers
  • Print/Mail Room Operators
  • Professional Services
  • Sales
• Training